RETURN POLICY

Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colours on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a  Swatch   to help you decide.

Alinepromdress will issue a full refund of the cost of the returned product if there are quality issues of the item(s). Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).We can not accept the return for the reasons: do not like it anymore or does not fit. Please kindly understand.


So please choose your size accurately before placing an order. Before submitting the order, you could read our size measurement guide  and instructions on how to choose right size or Custom size  contact our  service@alinepromdress.com  for professional advice.

Don't worry if you couldn't return the dress. If you can't put on the dress because of the inaccuracy of the size, we will provide reimbursement according to your local modification fee. The proportion is as follows:

Dress $99 or less - Reimbursement limit $35

Dress $100 - $199 - limit $50

Dress above $200 - limit $75

We couldn’t provide return service for accessories, color swatches.

We can also modify the size of your dress for free, and bear the shipping fee of sending it to you after the modification. Please send the dress to us, and we will send it back to you within 3 days after receiving the clothes according to the size you provided.By the way, you are responsible for shipping the dress back to us.

For the products that meet the return conditions, you need to contact us within 3 days of receipt and return it within 15 days. The item must be unworn, unwashed, unmodified, and the original label and tag are intact. We are unable to process any returns for items that do not comply with this return policy. When we receive your returned order, you will receive a full refund of the returned product. Please note that your bank may require additional time to process the refund.

EXCHANGE POLICY

We do not offer an exchange service for any products at this time. Because we are a completely made-to-order company, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items. All new orders are subject to the current turnaround times.Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.

RETURN PROCESS

  • 1.Email our Customer Service:  service@alinepromdress.com within 3 days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. We reserve the right to refuse returns without prior approval from our Customer Service.
  • 2.Once you received the reply from service@alinepromdress.com , it means your request for return has been approved. Please return the dress to us with the address we provided ASAP (3-7 days). This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange a refund without this information.
  • 3. All the dresses that be returned must be checked. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Once receive the return dresses, we will check and deal with the refund in 3 to 5 business days. We reserve the right not to process the refund if they are returned in unacceptable condition. The refund would get back to your account in 2 business days, it also depends on the processing efficiency of your bank.

CANCELLATION & CHANGE POLICY

We know that it is very important for you to order a dress for your special occasion. However, please note that our dresses are made to order, we will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.

Unpaid orders will not be processed. If you do not need it, please ignore it.

If you cancel your order within 24 hours of payment, you will be eligible for a full refund.

Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.

Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.

Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

Once your order has been shipped, it can no longer be cancelled.

If you need to cancel your order, please email service@alinepromdress.com,and tell us your order number and phone number. We will calculate the cancellation time according to the time of the email is received.

You will get an order confirmation email after payment. Please reply to the email in 24 hours if you need to change any information. If you need to change any information after we start the tailoring, there will be extra cost needed. For example, if you need to change color after we have prepared the material, which will be wasted. We need extra cost to prepare new material. So, if you need to change any information, please tell us clearly by replying the order confirmation email. We will make changes without extra cost if you contact us in 24 hours after payment.